Yes. You need to apply to become a member first before you can view the price and making order. Your application will go through a stringent process of approval. Once it is approved, we will send you a user ID and password. As an option, you will be required to login for a change to a new user ID and password as a security measure.

Our Shoes City is a wholesaler of shoes product to shoes retailers and traders. This is to protect the interest of our customers as the prices are sensitive to consumer.

First of all, you need to register by providing your company particulars when the system prompts you to do so. Remember to attach your company profile or any other company statutory documents to further support your application. Approval is at the sole discretion of the Shoes City 's Management.

Yes. Please enclose your company profile to support your application.

Some will get immediate approvals and others within a week depending on the type of applications.

As an option, it is recommended that you change your password and user ID periodically for security purposes whenever you think it is required.

However, in order to further protect the interest of our customer and enhance the security, your password can only be used for duration of about 3 months after which it will automatically be lapsed. The system will prompt you for a new password. This is to ensure that the passwords do not fall in the hands of unauthorized parties.

Our price quoted is cash price and fixed. It is already competitive in the industry.

Our website has an on-line ordering system. Just select your preferred shoes models by using our “shopping cart” system and select send when you have finished. We will process your order immediately when receive and call/e-mail you for any further inquiries if required.

We will send you invoices on the available stocks for you to make payment prior delivery of goods.

We welcome all shoes traders such as retailers, importers, wholesaler, project tenders, working shoes for employees and also new ventures in starting up a shoes business. WE DON'T SELL TO CONSUMER.

Kongbrothersshoescity.com is strictly an online wholesaler, and therefore we do not provide a catalogue to our customers. Our website is updated on a regular basis with new styles and sale prices. By visiting our website frequently, you will see the most up-to-date information on our available products.

No. We only sell in minimum of one (1) carton per design per colour. In a carton, it may consist of 12 pairs, 20 pairs or even 24 pairs of shoes depending on its respective category and type.

Every shoes photo in our website under product section clearly indicates the number of pairs available for each size.

For example:

Ladies casual shoes - one carton is consisting of 12 pairs in total which is made up from various sizes such as follows :

Not for online ready stock. Unless specified in the website's product catalogue as “free to choose sizes” means that you are allowed to do so. If not stated, then you are required to follow the sizes as stated. This is due to the fact that the sizes are prefixed and produced by factories in mass production manner.

For the make to order category, customers will be able to choose quantity for each size provided the minimum order quantity is 240 pairs per colour per design.

No. Goods sold are not returnable.

We have many registered and established brands made available for you.

Yes. You can use your own brands but need to be registered brands with your respective relevant authorities. An authorization letter is to be furnished by you to authorize us to make the shoes under your brand and also to exclude us from any legal issues that may arise in future pertaining to using such brands.

In our opinion, you shouldn't use such brands. Please get it registered with the relevant authorities.

Yes. There are some extra costs to be born by you on labeling your own registered brands onto the shoes which we will advise you accordingly.

All you need to do is to provide us with your art work of the brand logo and name preferably in Adobe Illustrator format. You can send it to us by email.

You should make your payment immediately after receiving our invoice preferably within 7 days. After 7 days of not receiving your payment, we will release your ordered goods to other customers that may have queued for it.